Coronavirus (COVID-19) Update 11th May 2020
Dear landlords, tenants and the wider community.
We are open ON LINE, call or email anytime.
From everyone at Costello Lettings, we want to thank our clients, our trusted trades and all potential new clients for working with us in this new way, your kindness and loyalty is appreciated and as a result, has enabled the Costello team to continue to work safely with you.
Following the most recent government announcement this week we have decided that although changes have been made to the restrictions we must continue to keep our team, families and clients safe.
The Costello team relocated to our home offices on the 18th March 2020 and maintained a business as usual approach from the start. Having done so allows us to benefit from that for a little longer.
In reality we will continue to look after you, but, from a safe social distance.
Viewings will be conducted in accordance with the guidelines.
Property valuations will be completed however we ask that all meetings are booked in advance and completed on a one to one basis only.
Hand sanitisers, gloves, masks, wipes and any other protective equipment will be used by the team.
The general day to day work that we do is achieved without disturbance, we are more than happy to continue supporting you with the aid of online check-ins, email and telephone contact and on line bank transfers, virtual viewings and valuations are still available should they be a preference.
Our team of trades have worked tirelessly to ensure safety standards are met and emergencies are prioritised. Please do make sure you use them if you need them.
Visits to our office can be arranged and a member of our team would be happy to meet with you but if your visit isn’t essential we ask that you work with us on line or on the telephone. We will be more than happy to help.
Our phone lines will remain open and your calls will be answered, our office hours have remained the same during this time and calls will be answered between 9.30 am and 5 pm.
You can continue to email us on:
Hayley Samways: Hayley@costelloproperties.com
Emma Costello: Emma@costelloproperties.com
Bradey Samways: Bradey@costelloproperties.com
Gemma Tucker: Admin@costelloproperties.com
Rest assured we are here, working for you, regardless of where our office is.
We look forward to hearing from you. Remember to stay safe.
From Emma Costello and everyone at Costello Lettings.